FREE WORLDWIDE SHIPPING

FAQ

HOW MUCH IS SHIPPING?

United States: Free Standard Shipping.

International: Free Standard Shipping.

Note: Shipping rates differ on promotional items.

 

HOW DO I CHECK THE STATUS OF MY ORDER?

Simply email contact@woodennation.com and mention your order # with any questions about your order.

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 3-5 business days. Below are expected delivery times based on your location.

WHAT ARE YOUR SHIPPING TIMES?

US Shipping Time Estimates (Average)
20-35 Days
International Shipping Time Estimates (Average)
20-35 Days

DO YOU DELIVER PRODUCTS INTERNATIONALLY?

Wooden Nation successfully ships many products worldwide each day. We have many happy customers in every corner of the globe.

HOW DO I PLACE AN ORDER? 

Simply choose your style from the dropdown menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. We’ll prepare your order and send you a follow-up email with your tracking number upon request. 

I’VE RECEIVED ONE ITEM BUT NOT OTHER(S) FROM THE SAME PURCHASE?

Since items may ship directly from the manufacturer or from different warehouses, your purchase may arrive in more than one package. Please allow 3-4 weeks for delivery after processing.

HOW SECURE IS MY PERSONAL INFORMATION?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

IS THERE A PHONE NUMBER I CAN CALL? 

No, we do not offer over the phone support. Please refer any support related questions to contact@woodennation.com.

 

RETURN POLICY


Note: No refunds on free plus shipping or promotional items. Any promotional offers must be canceled within 24 hours of your order, before the order is processed. Free/promotional items are non-refundable once shipped.

Our policy lasts 30 days for RETAIL items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We can cancel unshipped orders or if the product is not available. Refund does NOT apply if you simply do not like the product.

If a customer makes an error such a wrong address/Device size/Color the customer has 24 hours from ordered date to contact us and update their order. After 24 hours our items are processed and shipped out and we cannot make any more changes.

Please note, we will not provide reshipment or refunds if you have a building number, apartment number, p.o. box or any unique information and do not specify it in your shipping details on the 2nd address line. These are considered customer errors and Wooden Nation and shipping carriers are not responsible for such errors. If the tracking number shows that the product has been delivered to the same shipping address as specified on your order, Wooden Nation will not be held responsible. You will need to contact USPS or the shipping carrier for your country for such inquiries.

Once your item is shipped and in transit, Wooden Nation is no longer held responsible for your items. It is your responsibility to check with the shipping carrier if your address was incorrect or they mishandled your package.

Extended shipping length is NOT a valid for a refund as there are many factors involved with this. Once you have your tracking number, you can direct any related questions to your shipping carrier.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@woodennation.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Damaged
We can replace orders within 10 days of its delivery as shown on the tracking website if they are damaged upon receipt. 

To be eligible for a replacement, you need to email your order number and a picture of the product that clearly shows the damage to contact@woodennation.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@woodennation.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping & Delivery

We are not held responsible for shipping delays, losses, and damages to the product while it is in transit.

NOTE:
We reserve the right to refuse a replacement if the above conditions are not met.

 

Still haven’t answered your question?

Please don’t hesitate to contact us at contact@woodennation.com